Privacy Policy

 

Effective Date: July 1, 2014
Last Update: January 1, 2016

This privacy policy applies to InsightXM Inc. (“InsightXM”) and covers the site,  corporate web site <http://www.insightxm.com> and application <https://app.insightxm.com>. Because we want to demonstrate our commitment to our users’ privacy, we disclose the following information.

  1. What personally identifiable information InsightXM collects.
  2. What personally identifiable information third parties collect through the web site.
  3. What organization collects the information.
  4. How InsightXM uses the information.
  5. With whom InsightXM may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What types of security procedures are in place to protect the loss,misuse or alteration of information under InsightXM control.
  8. How users can correct any inaccuracies in the information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at support@insightxm.com.

This privacy policy covers our collection, use and disclosure of information we collect through our corporate website <http://www.insightxm.com> and our application <https://app.insightxm.com> . The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged InsightXM.

InsightXM complies with the US–EU Safe Harbor Framework and the US-­‐Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. InsightXM has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program please visit http://www.export.gov/safeharbor/, and to view our certification page, please visit https://safeharbor.export.gov/companyinfo.aspx?id=29529.

Information Collection and Use

InsightXM is the sole owner of the information collected on our corporate web site. InsightXM may collect information at several different points on our website. Information collected through our corporate website, such as name, address, and phone number, is only collected for purposes of engaging in a sales dialog per a prospect’s request. Information collected via the InsightXM application is collected on behalf of InsightXM and our customers for the purposes of data analytics and insights.

Certain parts of the InsightXM application allow communication with direct users. Users have the option to participate in this activity for the purpose of contacting by email. A user must provide user’s login information, user’s email address, user’s employer/business/organization name, and user’s business contact information.

The reason we use this information is to allow the application to contact users by email and to record user application interaction for the purpose of audit trail.

Tracking Technologies

Cookies
A cookie is a small text file that is stored on a user’s computer for record-­‐keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. The cookies listed below are used internally for session management and high availability. All of these cookies expire at the end of your session.

The InsightXM Corporate website uses the following cookies:

  • JSESSIONID
  • crumb
  • ss_cid
  • ss_cpvisit
  • ss_cvisit

Third Party Cookies
The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.

Profiles

InsightXM uses website data to create a profile of our users. A profile is stored information that we keep on individuals and includes their demographic information and preferences. Consequently, collected information is tied to the users personally identifiable information. This profile may be used for the purpose of data analytics and insights.

Communications from the Site

When prospects provide us contact information via the website (where user participation is voluntary) we use the information to contact the user to deliver sales and product information that will be useful to them. You may choose to stop receiving such information by contacting us at support@insightxm.com.

Sharing Information

We may provide your personal information to companies that provide services to help us with our business activities such as payment processing or offering customer support. These companies are authorized to use your personal information only as necessary to provide these services to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If InsightXM is involved in a merger, acquisition or sale of all or a portion of its assets to any other third party, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Personally Identifiable Information

Personally identifiable information is not shared with any third parties. Aggregate Information (non‐personally identifiable) may be shared with third parties. 

Information Related to Data Collected through the InsightXM Application

InsightXM collects information provided by its Clients, and generally has no direct relationship with the individuals whose personal data it processes. InsightXM also may collect additional information about individuals that is publicly available or may be purchased from third party data providers. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to the InsightXM Client. If the Client requests us to remove the data, we will respond to their request within 30 business days. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients. We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. 

Blog

Our website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas might be read, collected and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@insightxm.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. 

Social Media Features

Our website may include links to Social Media accounts. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it. Links to Other Websites Our website may include links to other websites whose privacy practices may differ from those of InsightXM. If you submit personal information to any of those sites, their privacy statements govern your information. We encourage you to carefully read the privacy statement of any website you visit. 

Data Security

InsightXM has physical security in our facilities to protect against the loss, misuse or alteration of information. Our company uses secure encryption technology (secure socket connection) for all sensitive data transmitted to or from our site. 

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website or the InsightXM application, you can contact us at support@ insightxm.com

Correcting, Updating, Deleting, Deactivating Personal Information

If a user’s personally identifiable information changes (i.e., zip code, phone, email or postal address), they can correct it by logging into their account or by contacting us via the information in the Contact section. If a Client wishes to no longer subscribe to our service, they can notify us via the information in the Contact section. We will retain Client information for as long as the Client account is active or as needed to provide services. We will retain and use Client information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. 

Changes to the Privacy Statement

The information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will post a notice in a conspicuous place on our website notifying visitors of policy changes. If we make any material changes, we will also post a notice on our website prior to the change becoming effective. 

Contact Information and Resolving Privacy Policy Disputes

In compliance with the US‐EU and US‐Swiss Safe Harbor Principles, InsightXM commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact InsightXM at: 

InsightXM Inc.

2 Over Rock Lane
Westport, CT 06880
USA E­‐mail: support@insightxm.com
Phone: +1 (203) 685‐5354

InsightXM has further committed to refer unresolved privacy complaints under the US­‐EU and US‐Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by InsightXM, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/council/eusafeharbor/bbb-eu-­safe-­harbor-­dispute-­resolution-program/ for more information and to file a complaint.